FAQ
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What makes Fly Up products “HD” and medical-grade?
They’re formulated with ultra-fine, light-diffusing pigments for 4 K cameras, then manufactured in an ISO 22716 GMP lab that also produces dermatological skincare. Translation: studio performance, clinic-level safety.
Are the products safe for sensitive or acne-prone skin?
Yes. All makeup and skincare are dermatologist-tested, alcohol-free, and non-comedogenic. Many contain soothing actives—like niacinamide and centella—to calm irritation while you wear them.
Tip: always patch-test new products on your inner arm for 24 hours if you’re extremely reactive.
Do you test on animals?
Absolutely not. Fly Up HD Beauty is a cruelty-free brand. Neither finished products nor raw ingredients are tested on animals.
Do the makeup products contain SPF?
Our HD Makeup Base includes broad-spectrum SPF 25, but foundations and powders do not. We recommend applying a separate sunscreen (SPF 30 or higher) as your last skincare step for full protection.
Where do you ship from and how long does delivery take?
All orders leave our Johannesburg fulfilment centre. Standard courier delivery is 2–3 business days to major cities and 3–6 days to outlying areas. You’ll receive a tracking link via e-mail and SMS as soon as your parcel is scanned out.
What are the shipping costs?
Shipping is completely free on all orders—no minimum spend required.
Can I return or exchange a product?
Unopened items
- 14 days from delivery to change your mind.
- Email: info@flyuphdbeauty.co.za with your order number and reason for exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- It must also be in the original packaging
- Once the parcel reaches us and passes inspection, we’ll refund to your original payment method or ship your exchange within 48 hours.
- Shipping fees are non refundable
Opened or Used Items
- These may be returned only if they arrive damaged or prove defective on first use.
- E-mail info@flyuphdbeauty.co.za with your order number and we’ll send you a pre-paid return label.
Can professionals buy wholesale or kit sizes?
Make-up artists, salons, and photographers can apply for a trade account. E-mail info@flyuphdbeauty.co.za with your business name, website/Instagram, and professional credentials for pricing and minimum-order info.